Shipping: 

We can only supply orders online check-out for delivery in East Coast Metro Regions of Australia.

a) Shipping costs calculated at checkout apply only to the following regions:

NSW/ACT:

i) Sydney 2000

ii) Wollongong 2500

iii) Central Coast (Gosford) 2250

iv) Canberra 2600

Victoria:

v) Melbourne 3000

vi) Geelong 3220

South East Queensland:

vii) Brisbane 4000

viii) Sunshine Coast (Maroochydore) 4558

ix) Gold Coast (Surfers Paradise) 4217

b) Any postcode more than 50kms from the above CBD will incur additional delivery charges.  Please contact customer.service@nufurn.com.au to find out these charges.

i) If you have already completed your purchase, we will contact you to discuss any extra charges that may be applicable to your order including surcharges that may apply to your special requests, if any.

c) Nufurn reserves the right to cancel any order that does not meet the above requirements.

from Terms of Service:

Currently we can only supply orders for delivery in Australia.

We use a network of Australia’s leading freight specialists to safely deliver your items from our Sydney warehouse to your designated delivery address.

On placement of order, you will need to specify any special delivery instructions. If no special instructions are given, we will assume that someone is at the delivery address to accept the order.

In all cases, you will be responsible for the goods once the driver leaves. The driver can use their discretion and choose not to leave the goods unattended even if you have instructed us that it is safe to do so.

Please note: If you have requested a signed delivery and no one is at the delivery address to accept the delivery, or if the driver feels it's unsafe for the goods to be left unattended, you will be charged a redelivery fee (subject to carrier rates). A proof of delivery is available on request.

All furniture will be dispatched from our Sydney warehouse within 3-5 business days from receipt of payment subject to stock availability. After dispatch, shipping time to most capital cities is usually 3-10 business days.

Deliveries can only be made Monday to Friday between 9am and 5pm.

Upon dispatch of goods, you will receive an email notification for your consignment as well as a tracking number. There will also be a customer service number for the freight company. It is your responsibility to track the consignment and ensure that you are at the designated delivery address to accept the shipment.

In order to keep our delivery fees as low as possible, all our deliveries fees are to your your loading dock or similar ground level location, outside your premises.  It is your responsibility to ensure the delivery location is appropriate and does not impact pedestrian or vehicular traffic or endanger public safety in anyway. 

Delivery fees do not include cartage inside your venue, removal or disposal of protective packaging, disposal of pallets (if used) or assembly of furniture items.  Other levels of delivery service are available upon request.

If you have ordered heavy or bulky items, and you do not have a forklift, you will need to assist the driver to unload the truck and to carry the furniture inside. The driver can use their discretion and choose not to unload the goods if they feel it is unsafe to do so.  If you have any special delivery requirements, please email us for a quotation customer.service@nufurn.com.au.

Other Locations:

Nufurn ships to every address in Australia.  If your location is not within our standard Metro Areas, please contact customer.service@nufurn.com.au for a shipping cost to your location and to finish your order process.  Our team would be delighted to assist you.

Customer Pick-Up & Customers Own Freight:

We are happy to offer for customers to collect their own orders or to send their own freight company to collect the goods.

Orders can be collected from our Sydney Warehouse - 12/350 Edgar Street, Condell Park, NSW, 2200

Collection times are:

Customer Pick-Up:  Monday to Friday - Strictly 10am-1pm
Customers Own Freight: Monday to Friday - Strictly1pm-3pm

All Customer Pick-Ups & Customers Own Freight collections must be booked in advance.  Customers or freight companies that arrive to collect goods, without email confirmation that goods are ready for collection, will be turned away at the customers own expense.

Shipping to Depots for Collection or On-Forwarding:

Nufurn can ship items to any freight company depot for onforwarding to regional addresses.  Simply contact customer.service@nufurn.com.au to organise this service.